Terms & Conditions

1. AGREEMENT TO TERMS

These Terms and Conditions ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "you," or "your") and Converzium Inc., a Delaware corporation ("Company," "we," "us," or "our"), governing your access to and use of our artificial intelligence-powered conversational platform and related services (the "Services").

BY ACCESSING OR USING OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE OUR SERVICES.

CRITICAL AI DISCLAIMER: Our Services utilize fully automated artificial intelligence and machine learning technologies. All AI models, algorithms, responses, and recommendations are computer-generated without human intervention unless explicitly stated otherwise. By using our Services, you acknowledge that you are interacting with artificial intelligence systems and accept all associated risks and limitations.

2. DESCRIPTION OF SERVICES

Converzium provides an AI-powered conversational platform that enables businesses to create, deploy, and manage intelligent chatbots and virtual assistants. Our Services include:

• AI model training and customization platforms
• Conversational AI deployment and management tools
• Analytics and performance monitoring dashboards
• Integration APIs and software development kits
• Customer support and professional services
• Documentation, training materials, and technical resources

AI TECHNOLOGY DISCLOSURE: All conversational AI, natural language processing, machine learning algorithms, and automated decision-making systems are powered by artificial intelligence. These systems operate autonomously and generate responses based on algorithmic processing without human oversight or intervention during real-time interactions.

3. ELIGIBILITY AND ACCOUNT REGISTRATION

3.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into this Agreement. By using our Services, you represent and warrant that:

• You are of legal age in your jurisdiction
• You have the authority to bind any organization on whose behalf you are acting
• All information you provide is accurate and complete
• You will comply with all applicable laws and regulations

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized access
• Ensuring your account information remains accurate and current

4. ACCEPTABLE USE POLICY

4.1 Permitted Uses

You may use our Services only for lawful business purposes in accordance with these Terms.

4.2 Prohibited Uses

You agree NOT to use our Services for:

• Illegal Activities: Any unlawful purpose or activity that violates applicable laws
• Harmful Content: Creating, distributing, or promoting content that is abusive, defamatory, discriminatory, or harmful
• Deceptive Practices: Impersonating others, spreading misinformation, or engaging in fraudulent activities
• Security Violations: Attempting to breach, hack, or circumvent our security measures
• Intellectual Property Infringement: Violating copyrights, trademarks, patents, or other proprietary rights
• Spam and Abuse: Sending unsolicited communications or overwhelming our systems
• Malicious Code: Uploading viruses, malware, or other harmful code
• AI Manipulation: Attempting to manipulate, reverse engineer, or exploit our AI systems
• Competing Services: Using our Services to develop competing AI platforms
• Adult Content: Creating or distributing sexually explicit or adult content
• Violence and Extremism: Promoting violence, terrorism, or extremist ideologies
• Data Mining: Automated data extraction or scraping without authorization

5. ARTIFICIAL INTELLIGENCE TERMS

5.1 AI System Acknowledgment

IMPORTANT: You acknowledge and agree that:

• Our Services rely entirely on artificial intelligence and machine learning technologies
• All AI responses are computer-generated and may contain errors, inaccuracies, or biases
• AI systems may produce unpredictable, inappropriate, or unintended outputs
• No human review occurs for real-time AI-generated content unless explicitly stated
• AI models are trained on large datasets that may contain biased or incorrect information

5.2 AI Limitations and Disclaimers

You understand and accept that:

• AI-generated content should not be relied upon as professional advice
• AI systems may hallucinate, fabricate, or provide inconsistent information
• AI outputs may violate intellectual property rights of third parties
• AI models may perpetuate societal biases present in training data
• AI performance may degrade over time or vary across different use cases

5.3 User Responsibility for AI Outputs

YOU ARE SOLELY RESPONSIBLE FOR:

• Reviewing, validating, and verifying all AI-generated content before use
• Ensuring AI outputs comply with applicable laws and regulations
• Implementing appropriate human oversight and review processes
• Any consequences arising from the use of AI-generated content
• Compliance with industry-specific requirements and standards

6. INTELLECTUAL PROPERTY RIGHTS

6.1 Company Intellectual Property

The Services, including all software, algorithms, AI models, user interfaces, and related technology, are owned by Company and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Services solely as permitted by these Terms.

6.1.1 SaaS Software License

SOFTWARE AS A SERVICE LICENSE: Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to:

• Access and use the SaaS platform via web browsers and mobile applications
• Utilize APIs and integration tools as documented
• Create, customize, and deploy AI models using our platform
• Access analytics, reporting, and administrative features according to your subscription level

LICENSE RESTRICTIONS: You may not:

• Reverse engineer, decompile, or attempt to extract source code
• Create derivative works or competing services
• Remove, alter, or obscure proprietary notices
• Use the Services for illegal purposes or outside the scope of your subscription
• Share, sublicense, or distribute access credentials
• Attempt to gain unauthorized access to underlying infrastructure

6.2 User Content

You retain ownership of content you upload or input into our Services ("User Content"). However, you grant us a worldwide, royalty-free, non-exclusive license to:

• Use, process, and store your User Content to provide the Services
• Improve our AI models using anonymized and aggregated data
• Create derivative works for the purpose of providing and improving Services
• Share anonymized, aggregated insights with third parties

6.3 AI-Generated Content

OWNERSHIP OF AI OUTPUTS: Subject to these Terms and applicable law, you may claim ownership of AI-generated content that is substantially derived from your specific inputs, provided such content does not infringe third-party rights. However, you acknowledge that:

• Similar AI outputs may be generated for other users
• Underlying AI models and algorithms remain our property
• We make no representations regarding the originality or copyrightability of AI outputs
• You are responsible for clearing any third-party rights in AI-generated content

6.4 Trademark Usage

You may not use our trademarks, service marks, or logos without our prior written consent. Any unauthorized use constitutes trademark infringement and unfair competition.

7. PRIVACY AND DATA PROTECTION

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to our privacy practices as described in the Privacy Policy.

DATA PROCESSING FOR AI: You acknowledge that your data may be used to train and improve our AI models through anonymization and aggregation processes. You can opt out of AI training data usage by contacting us at [email protected].

8. PAYMENT TERMS

8.1 Subscription Fees

Access to certain features requires payment of subscription fees. All fees are non-refundable unless required by applicable law. Subscription fees are billed in advance and automatically renew unless cancelled.

8.2 Payment Processing

Payments are processed through third-party payment processors. You authorize us to charge your selected payment method for all fees and applicable taxes. You are responsible for keeping payment information current.

8.3 Price Changes

We reserve the right to modify subscription prices with 30 days' notice to active subscribers. Price changes will take effect at the start of your next billing cycle.

8.4 Suspension for Non-Payment

We may suspend or terminate your access to paid Services for non-payment after providing reasonable notice and opportunity to cure.

9. SERVICE AVAILABILITY AND SUPPORT

9.1 Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted access. Scheduled maintenance, updates, and unforeseen technical issues may cause temporary service disruptions.

9.2 Support Services

Support services are provided according to your subscription level. We aim to respond to support requests within reasonable timeframes but make no guarantees regarding response times or issue resolution.

9.3 Service Modifications

We reserve the right to modify, update, or discontinue Services at any time with or without notice. We are not liable for any modifications or discontinuation of Services.

9.4 SaaS-Specific Service Terms

SOFTWARE AS A SERVICE PROVISIONS: Our platform operates as a cloud-based Software as a Service (SaaS). You acknowledge and agree that:

• Multi-Tenancy: Our Services use shared infrastructure and multi-tenant architecture. We implement logical data separation but make no guarantees of physical isolation
• API Usage: API access is subject to rate limits, quotas, and fair use policies. Excessive usage may result in throttling or suspension
• Data Portability: You may export your data in standard formats. We are not responsible for data compatibility with third-party systems
• Auto-Updates: We may automatically update the software without notice. You consent to receive such updates
• Scalability: Service performance may vary based on usage patterns, data volume, and system load
• Integration Dependencies: Third-party integrations may affect service availability and are outside our control
• Backup Limitations: While we implement backup procedures, you are responsible for maintaining your own data backups
• No Service Level Agreements: No specific uptime, performance, or availability guarantees are provided unless explicitly agreed in writing

9.5 Cloud Infrastructure Disclaimers

Our Services rely on cloud infrastructure providers. We disclaim liability for:

• Cloud provider outages, maintenance, or service disruptions
• Data center failures, network connectivity issues, or regional service problems
• Third-party CDN, DNS, or internet infrastructure failures
• Geographic restrictions or government-imposed service limitations

10. LIMITATION OF LIABILITY

10.3 AI-Specific Liability Limitations

ARTIFICIAL INTELLIGENCE DISCLAIMER: We expressly disclaim all liability for:

• Errors, inaccuracies, or inappropriate content in AI-generated outputs
• Decisions made based on AI recommendations or insights
• Bias, discrimination, or unfairness in AI algorithms
• Intellectual property infringement by AI-generated content
• Business losses resulting from AI system failures or limitations
• Privacy breaches or data security incidents related to AI processing
• Hallucinations, fabrications, or false information generated by AI

10.4 Force Majeure

We are not liable for any failure to perform due to causes beyond our reasonable control, including natural disasters, governmental actions, pandemics, cyberattacks, or third-party service failures.

11. WARRANTIES AND DISCLAIMERS

11.2 AI Technology Disclaimers

SPECIFIC AI DISCLAIMERS: We make no warranties regarding:

• Accuracy, completeness, or reliability of AI-generated content
• Suitability of AI outputs for any particular purpose
• Absence of bias, discrimination, or unfairness in AI systems
• Compliance of AI outputs with applicable laws or industry standards
• Originality or non-infringement of AI-generated content
• Performance, uptime, or availability of AI services

11.3 Third-Party Services

Our Services may integrate with third-party services. We disclaim all warranties regarding third-party services and are not responsible for their performance, availability, or security.

12. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Company, its officers, directors, employees, agents, and affiliates from and against any and all claims, demands, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:

• Your use of the Services in violation of these Terms
• Your User Content or any content you create using our Services
• AI-generated content created through your use of the Services
• Your violation of any third-party rights, including intellectual property rights
• Your violation of applicable laws or regulations
• Any claim that your use of the Services caused harm to a third party
• Decisions made based on AI outputs from our Services
• Any negligent or wrongful conduct by you or your authorized users

This indemnification obligation will survive termination of these Terms and your use of the Services.

13. TERMINATION

13.1 Termination by You

You may terminate your account at any time by contacting customer support or through your account settings. Termination does not entitle you to any refund of prepaid fees.

13.2 Termination by Company

We may terminate or suspend your access immediately, without notice, for:

• Violation of these Terms or our policies
• Non-payment of fees
• Suspected fraudulent, abusive, or illegal activity
• Protection of our systems, users, or third parties
• Legal or regulatory compliance requirements

13.3 Effects of Termination

Upon termination:

• Your right to access and use the Services ceases immediately
• We may delete your account and associated data
• All provisions of these Terms that should survive termination will continue to apply
• You remain liable for all charges incurred before termination

14. DISPUTE RESOLUTION

14.1 Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. For users outside the United States, local consumer protection laws may also apply.

14.2 Arbitration Agreement (US Users)

FOR USERS IN THE UNITED STATES: Any dispute arising out of or relating to these Terms or the Services shall be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association. The arbitration shall be conducted in Delaware, and judgment on the arbitration award may be entered in any court having jurisdiction.

CLASS ACTION WAIVER: You agree that any arbitration shall be conducted in your individual capacity only and not as a class action or other representative action.

14.3 International Dispute Resolution

For users outside the United States, disputes shall be resolved in the courts of Delaware, United States, subject to applicable consumer protection laws in your jurisdiction.

14.4 Exceptions to Arbitration

The following claims are exempt from arbitration:

• Claims for injunctive or equitable relief
• Intellectual property disputes
• Small claims court actions (under applicable monetary limits)
• Claims brought by government agencies

15. COMPLIANCE AND REGULATORY

15.1 Export Control

Our Services may be subject to export control laws and regulations. You agree to comply with all applicable export control laws and will not export, re-export, or transfer the Services to prohibited countries, entities, or individuals.

15.2 Industry-Specific Compliance

If you operate in a regulated industry (healthcare, financial services, etc.), you are solely responsible for ensuring your use of our Services complies with applicable regulations including but not limited to HIPAA, SOX, PCI DSS, GDPR, and other relevant standards.

15.3 AI Ethics and Bias

While we strive to develop fair and unbiased AI systems, you acknowledge that AI technologies may exhibit biases. You are responsible for implementing appropriate bias detection and mitigation measures in your use of our Services.

16. GENERAL PROVISIONS

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms referenced herein, constitute the entire agreement between you and Company regarding the Services.

16.2 Amendments

We may update these Terms from time to time. We will notify you of material changes through email, in-app notifications, or by posting updates on our website. Your continued use of the Services after such changes constitutes acceptance of the updated Terms.

16.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16.4 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

16.5 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign these Terms without restriction.

16.6 Survival

The following sections will survive termination of these Terms: Intellectual Property Rights, Limitation of Liability, Warranties and Disclaimers, Indemnification, Dispute Resolution, and General Provisions.

16.7 Independent Contractors

The parties are independent contractors. These Terms do not create any partnership, joint venture, agency, or employment relationship.

16.8 Notice

Notices to Company should be sent to [email protected]. Notices to you will be sent to the email address associated with your account.

17. CONTACT INFORMATION

For questions about these Terms, contact us: